allwellp

• Supported 30 to 100 active community members daily across Telegram and Discord by resolving product issues and guiding users through complex self-sovereign identity and SaaS solutions. • Explained complex identity concepts to non-technical users, including how did:cheqd DIDs identify issuers on the cheqd Network and how DID Documents and verification methods support issuer verification. • Created clear educational guides, announcements, and documentation walkthroughs using the SDK stack to simplify product onboarding and adoption. • Monitored member feedback and active discussions systematically to identify recurring issues and enhance the overall customer experience. • Organized interactive community competitions and engagement initiatives via Zealy while partnering cross-functionally on product campaigns. • Maintained structured records of validator operations and engagement metrics utilizing Microsoft Excel.

• Troubleshot live product issues and clarified technical workflows for 30–50 active community members across Telegram and Discord. • Created a process for resolving wallet transaction issues, helping users complete transactions without waiting on the team. • Joined beta testing of the NFT marketplace, DeFi releases, and testnets, reporting and escalating bugs such as invalid logins and UI glitches to the team. • Created video walkthroughs showing users how to make a purchase on the Marble marketplace, step by step, to simplify onboarding. • Facilitated weekly interactive AMAs, contests, and instructional content sessions to drive user adoption and self-service learning. • Scheduled partner meetings through Calendly and supported B2B collaboration with other Web3 projects; coordinated campaigns in Notion and Slack.

• Managed and resolved user tickets and queries on Discord, tracking each issue through to resolution.                    • Managed Telegram and Discord community engagement to support user adoption across the NFT marketplace and blockchain ecosystem. • Shared product updates and educational content using product documentation to help community members understand the platform and its developments. • Supported B2B collaboration with NFT project teams during the Genesis Program, coordinating marketplace integrations and strengthening partnerships.