alpanduadestu

Grow & engage: design and execute initiatives (challenges, AMAs, ambassador programs) that increase activation, retention and NPS. Content & programming: plan, write and schedule daily posts, newsletters, blogs, polls, webinars and live events. Moderation & care: enforce guidelines, resolve conflicts, answer questions and surface bugs or feature requests within SLA. Data & reporting: track KPIs (DAU, MAU, response time, sentiment, event attendance) and present insights every month. Cross-functional collaboration: relay user insights to Product, provide Marketing with testimonials, coordinate with Support on escalations. Tool stack ownership: administer platforms such as Discord/Slack, Circle, Discourse, Lithium, HubSpot, Salesforce, Google Analytics, Hootsuite, Sprout, etc. Advocacy & brand safety: protect brand tone, ensure accessibility and foster an inclusive, harassment-free space.

Grow & engage: design and execute initiatives (challenges, AMAs, ambassador programs) that increase activation, retention and NPS. Content & programming: plan, write and schedule daily posts, newsletters, blogs, polls, webinars and live events. Moderation & care: enforce guidelines, resolve conflicts, answer questions and surface bugs or feature requests within SLA. Data & reporting: track KPIs (DAU, MAU, response time, sentiment, event attendance) and present insights every month. Cross-functional collaboration: relay user insights to Product, provide Marketing with testimonials, coordinate with Support on escalations. Tool stack ownership: administer platforms such as Discord/Slack, Circle, Discourse, Lithium, HubSpot, Salesforce, Google Analytics, Hootsuite, Sprout, etc. Advocacy & brand safety: protect brand tone, ensure accessibility and foster an inclusive, harassment-free space.