alvaresz777

Customer Service Officer

 Hi, I’m Alvares Zega — a digital creator and problem-solver passionate about building meaningful experiences at the intersection of UI/UX Design, Web3, and AI technology.

With a professional background as a Customer Service Officer in one of Indonesia’s leading banks, I gained strong foundations in user empathy, communication, problem-solving, and customer-centric thinking. Those skills naturally evolved into my interest in UI/UX design, where I now focus on creating intuitive, accessible, and user-friendly digital products. I enjoy turning complex problems into simple, clean, and functional interfaces.

I’m also exploring opportunities in the Web3 ecosystem, where my customer support experience gives me an advantage in understanding user pain points, onboarding flows, and real-world product challenges. I’m excited about how decentralized technologies can empower users — and I want to contribute to that movement.

At the same time, I have a strong curiosity for AI tools and AI-powered workflows, especially in content creation, design, and user support. I’m continuously learning and applying AI to boost creativity, efficiency, and innovation in my projects.

I’m actively looking to collaborate with forward-thinking teams in:
✨ UI/UX Design
✨ Web3 Community / Support / Product
✨ AI-driven products and digital innovation

If you're working on something exciting in design, tech, or decentralized digital products, let’s connect and explore how we can build impactful solutions together. 


Experience: 2 years

Yearly salary: $30,000

Hourly rate: $20

Nationality: 🇮🇩 Indonesia

Residency: 🇮🇩 Indonesia


Experience

Customer Service Officer
Bank Central Asia (BCA)
2023 - 2025
Key Responsibilities & Achievements ⦁ Assisted customers with account services, daily transactions, product inquiries, and digital banking guidance. ⦁ Resolved issues such as failed transfers, account discrepancies, card blocking, fraud alerts, and identity verification. ⦁ Explained financial products (Credit Cards, Savings, KPR, e-Banking features, Investments) in a simple, clear, and customer-centric way. ⦁ Identified customer needs and proactively offered relevant banking products, improving product awareness and contributing to branch sales performance. ⦁ Conducted soft-selling during service interactions, helping customers choose solutions tailored to their financial needs. ⦁ Educated customers about digital safety, fraud prevention, and secure online banking practices. ⦁ Managed administrative tasks with high accuracy, strict compliance to SOPs, and strong attention to detail. ⦁ Collaborated with Back Office, Teller, and Relationship Manager teams to ensure seamless end-to-end service delivery. ⦁ Maintained high customer satisfaction through empathetic communication and efficient problem resolution.

Skills

community-manager
content-marketing
digital-marketing
product-designer
ui-ux-designer
sales
english