alzena

Delivers personalized guest service in a luxury spa environment. Manages bookings, appointments and inquiries via phone, email and in person professionally. Manages cross-functional team scheduling and operations to ensure seamless collaboration. Maintains high satisfaction standards by taking guest feedbacks and resolve concerns promptly. Applied strong communication and cultural awareness when assisting diverse international clientele.

Trained and compliant with European Aviation Safety Agency (EASA) standards. Working for our customer, Saudia Airlines, under contract with Air Atlanta Europe. Oversees and maintains the safety and security, as well as comfort of all passengers with teamwork collaboration. Working in Business and Economy class and responsible for upholding the standards of Saudia's TOP 5 Service to reinforce the airline's prestigious brand identity. Proficient in providing exceptional customer care and in-flight services onboard.

Manages contracts and deals between brands and the agency. Manages the running of the photoshoot session and ensuring we hold the standards for every brand to maintain their satisfaction. Combining different looks and style to create new trends for our clients.