amakaah
Customer Experience Specialist
Highly accomplished Customer Experience Specialist/Product Associate with a proven track record of improving product quality and customer satisfaction. Proficient in end-to-end testing, implementing omni-channel support, and managing digital operations. Skilled in tracking customer experiences, collaborating with cross-functional teams, and aligning strategies with marketing efforts. Demonstrated success in executing intricate banking transactions and streamlining operational processes for enhanced efficiency.
Experience: 6 years
Yearly salary: $20,000
Hourly rate: $20
Nationality: 🇳🇬 Nigeria
Residency: 🇳🇬 Nigeria
Experience
Customer Success Executive/Shift Lead (Digital Operations)
FairMoney Nigeria 2021 - 2022
Executed banking transactions, ensuring compliance with regulatory standards. Conducted financial consultations to assist clients in understanding various banking products and services. Provided support in executing loan and credit applications, guiding clients through the process. Assisted in the management of financial accounts, addressing client inquiries and concerns. Collaborated with cross-functional teams to optimize banking processes and enhance customer experience.
Customer Service Representative
FairMoney Nigeria 2019 - 2021
Proficiently addressed customer complaints with a professional and swift resolution approach. Cultivated and sustained relationships with both individual and corporate clients, leading to the company achieving its highest quarterly customer satisfaction rate, reaching an impressive 80 percent to date. Spearheaded marketing initiatives for available products, significantly contributing to a notable increase in company revenue.
Loan Collection Officer
FairMoney Nigeria 2019 - 2019
Initiated contact with customers to facilitate the timely payment of overdue loans. Addressed customer inquiries promptly, offering comprehensive information about the company's products. Proactively engaged with clients who initially rejected loans, persuading them to reconsider and accept the loan offer.
Skills
product-manager
customer-support
english