amandahenry

Community Manager & Support Lead Led all community-related initiatives, including hosting events, AMAs, and maintaining healthy engagement across channels. Managed and coordinated a team of moderators to ensure smooth community operations. Effectively handled periods of high stress and FUD (fear, uncertainty, doubt), maintaining a stable and supportive environment. Managed Intercom support for a key AI product, ensuring timely and helpful responses to user inquiries. Collaborated closely with marketing and engineering teams to streamline cross-functional communication. Proactively contributed across departments, stepping in wherever needed to support team goals.

Developed and maintained positive company image and reputation. Collaborated with internal teams to ensure successful execution of promotional activities. Updated and maintained content posted on X. Implemented crisis communication plans in response to negative publicity or unexpected events aecting the organization's reputation.