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Hi, I’m Raymond — a Web3 Customer Success manager, Customer experience specialist, Customer Support specialist and Community Manager with a passion for helping blockchain companies build strong, loyal user bases. Over the past few years, I’ve worked with both crypto startups and established Web3 platforms, guiding clients through onboarding, staking, and validator performance while making sure they feel supported at every stage.

I’ve helped companies hit some big wins: boosting retention rates to 92%, scaling online communities to 5,000+ active members, and cutting support resolution times by 30% through AI-driven automation. I enjoy turning customer insights into product improvements, hosting AMAs and webinars, and creating community programs that keep people engaged and excited.

What sets me apart is the mix of deep customer service experience (from handling 75+ inquiries a day to improving CSAT by 15%) and specialized blockchain knowledge (wallets, DeFi, token payroll, and compliance). I’m also fluent with tools like Zendesk, Intercom, HubSpot, Discord, Telegram and Jira, which helps me run scalable, efficient support systems.

I’m currently looking for opportunities where I can bring this mix of customer success strategy, community building, and Web3 expertise to help companies grow and retain happy users.