amitkumar

Club is a community of Web3 founders, investors, and enthusiasts. Handle end-to-end community and marketing growth strategy. Manage partnerships and add revenue via sponsorships within the community. Handling programming and Business Development Worked with clients like (Aptos, OKX, Sandbox India, Polygon, Sharedum, Alliance DAO, CoinDCX), etc

Handle end-to-end community and marketing growth strategy. Manage partnerships within the community. Engage with users such as NFT creators, holders, web3 founders, investors, etc. Organize meetups and weekly virtual events like AMAs across all channels (Twitter, Telegram, Discord). Take overall responsibility for managing end-to-end growth, community, marketing, and strategy with founders and others. Onboarded more than 1000 beta testers within 3 days of launch. Help the product team redesign the module while understanding the user cases from users.

Managed end-to-end community and marketing growth. Established partnerships with private and public investors, and engaged with users such as crypto traders and blockchain tech enthusiasts. Organized meetups and weekly virtual events across all channels. Oversaw the overall management of growth, community, marketing, and strategy with founders and team members. Grew from 200 to 80k members across community channels on Discord. Hired and built a strong team of 5 members to provide assistance and training to new members. Collaborated with more than 20 blockchain/crypto influencers. Became one of the top 50 most active and exciting projects on the Cosmos chain via collaboration with more than 30 partners.

Streamline the community management process by establishing a strong and effective framework, as well as standard operating procedures (SOPs), for the Customer Success team. Develop a framework to optimize the usage of Hubspot in supporting users. Provide training to new team members on the basics of Blockchain, Crypto, LCX Products, and the use of Hubspot tools. Collaborate with the Leadership team on STO projects and Bounty programs. Led the STO project where we raised $3 million for a movie in the form of RWA. Identify influencers and moderate weekly Ask Me Anything (AMA) sessions on our internal forum and social media channels. Launch the Community Ambassador program to recruit Brand Ambassadors for our product worldwide.

Increase the number of users in our community forum and social media channels from 50K to 150K. Create a robust strategic plan for growth execution that does not involve any expenses. Recruit and assemble a team of more than 10 members for community and growth roles. Design and execute social media and communication campaigns that align with marketing strategies. This includes organizing and participating in events to foster community building and increase brand awareness. Manage the entire community and marketing growth strategy across various channels.

As a key member of the India Community Operations Team in Mumbai, I was responsible for shaping and implementing the customer experience strategy. Here are the key highlights: Talent Management: Led and mentored a team of 20+ members supporting the rides and eats business. GDPR Compliance: Managed the rollout of GDPR compliance and achieved 100% privacy compliance within 3 months, resulting in significant cost savings for internal tools. Cross-functional Initiatives: Led multiple initiatives across Operations, Social Media, Marketing, and Biz Dev to reduce driver and rider defect rates by 18%. SOP Design and Training: Worked with the driver team to design standard operating procedures for the top 80% of defect issues, ensuring consistent support experience. Also oversaw training and adoption compliance. Brand Refresh: Led the brand refresh initiative at driver support offices. Driver Relations: Led the driver relations vertical for Mumbai and expansion cities, organizing events and listening sessions with top drivers to improve brand love score by 15% in 5 months. Mentorship: Provided formal mentorship to young managers at Uber India. provide training sessions for new members. Performance: Consistently performed at a high level in every role. Location Expansion: Expanded our presence from Mumbai to Navi Mumbai. Onboarding and Supply: Handled onboarding and supply management for the Mumbai region. Problem Analysis and Solution: Analyzed problems and provided better solutions for stakeholders. Community Awareness: Organized events to create awareness across the community.