ancarl23

Provided prompt and effective customer support via chat across various social media platforms, assisting users with cryptocurrency-related issues, concerns, and inquiries. Served as a Subject Matter Expert (SME), offering real-time support and guidance to team members on complex cases and assisting in queue management through regular scrubbing and quality checks. Facilitated onboarding and continuous training for new hires and existing team members to ensure clear understanding of tasks, procedures, and service standards. Selected to lead special projects, including identifying and rewarding loyal customers with complimentary subscriptions as part of customer appreciation initiatives.

Processing data entry and validation. Accommodate requests from partners concerning their agreement, purchase order and other related matters. Deal with partners and their Commercial Executives and ensure that their Customer Price Sheet requests are processed.

Support customer through email or call, and address their concern real-time. Assist on escalation concern via email and call/Teams meeting. Ensuring the Key Performance Indicators (KPI) are met by coordinating with team supervisor for any process update and gaps. Ensuring the Service Level Agreement (SLA) and Quality Audit (QA) criteria are met.