andailinca

Investigate online scams and crypto-related fraud cases within high-volume support and incident-response environments. Analyze phishing campaigns, social engineering attacks, malicious smart contracts, and compromised wallets using on-chain and off-chain data. Trace blockchain transactions to identify fund flows and determine how financial losses occurred. Monitor crypto market trends and emerging threat vectors to support proactive risk awareness. Manage user communications across support platforms, including Zendesk, Intercom, and live chat systems. Operate within defined service standards, adhering to SLAs and support KPIs. Assist users affected by scams by providing clear, structured explanations of incidents and outcomes. Document cases thoroughly, ensuring accuracy, consistency, and audit-ready reporting. Identify and track recurring scam patterns, attack methods, and threat indicators. Translate complex technical findings into accessible explanations for non-technical users. Maintain internal records of emerging threats and evolving scam techniques. Contribute to the development of internal training materials on risks such as wallet drainers and other fraud mechanisms.