andreask

Developed and maintained responsive web applications and websites using JavaScript, HTML5, CSS3, SCSS, Bootstrap, PHP, and WordPress. Built reusable and scalable frontend components with a focus on clean code, responsiveness, and user experience. Worked with APIs and backend integrations to support dynamic and data-driven website functionality. Diagnosed and resolved browser compatibility, UI, and layout issues using browser developer tools and debugging techniques. Collaborated directly with clients to translate design concepts into functional and user-friendly interfaces. Utilized AI tools and modern development workflows to improve productivity, troubleshooting, and frontend implementation processes. Performed testing, optimization, and troubleshooting to improve application reliability and performance. Maintained structured workflows using Git basics, NPM, and Gulp in remote collaborative environments.

Provided front-line support to clients and staff in remote SaaS environments while maintaining high service quality Investigated and resolved technical issues while collaborating closely with internal technical teams Logged, tracked, and documented issues through structured workfl ows and ticketing systems Assisted with troubleshooting, system improvements, and workfl ow optimization to improve user experience Supported users with account management, permissions, and technical guidance in a professional and effi cient manner Communicated clearly with both technical and non-technical stakeholders to resolve issues effectively Worked extensively with Linux Debian-based environments for troubleshooting, system support, and operational tasks Demonstrated strong analytical thinking, adaptability, and organizational skills while managing multiple support requests

Adapted to manage clients database, personal information, account details and scheduling appointments for visitors (similar to SIMS) Identified and solved issues related to computer networks and systems through Socrates 7 Answered and redirected incoming external and internal calls while maintaining company response targets Performed troubleshooting for office equipment including printers and computers within Linux Debian-based environments Assisted with network upgrades, testing, and system enhancements Supported call center agents with tickets and technical-related customer issues Configured network connections such as servers, routers, and switches through software Managed account setup, permissions, and password administration Worked with Linux Debian systems for troubleshooting and operational support tasks