andrew610
Customer Success & It Support Specialist | Community Moderator
Customer Success and IT Support Specialist with over 2 years of experience in the communications industry, specializing in online community moderation, technical support, and user engagement. Experienced in enforcing community guidelines, resolving technical issues, and maintaining safe, respectful digital communities. Passionate about Web3, blockchain communities, and decentralized platforms, with strong communication, conflict-resolution, and platform management skills.
Experience: 2 years
Yearly salary: $20,000
Hourly rate: $10
Nationality: 🇳🇬 Nigeria
Residency: 🇳🇬 Nigeria
Experience
Customer Success & IT Support Specialist / Community Moderator
NEXUS 2022 - 2024
Moderated online communities to ensure compliance with platform rules and community guidelines. Monitored chats, forums, and user-generated content to identify and address spam, scams, harassment, and policy violations. Provided first-line IT and technical support, resolving user issues efficiently and escalating complex cases when necessary. Assisted users with onboarding, account setup, and troubleshooting to improve retention and satisfaction. Analyzed customer feedback to identify recurring issues and recommend improvements. Collaborated with internal teams to maintain smooth platform operations. Maintained detailed moderation and support logs for transparency and reporting.
Skills
web-designer
community-manager
english