andreweyo
Support Specialist
Customer-focused IT Support Specialist with years of experience providing technical assistance to end-users and clients through ticketing systems, emails and chats. Skilled in troubleshooting hardware, software, and cloud solutions while ensuring high customer satisfaction. Adept at translating technical issues into clear, actionable solutions for non-technical users.
I'm enthusiastic or passionate about industries that provides exceptional customer services to individuals and businesses
with little to no compromise for mediocrity.
Seeking jobs where I will be an invaluable asset to the company by providing exceptional support that guarantees high customer retention rate and satisfactory service
I'm enthusiastic or passionate about industries that provides exceptional customer services to individuals and businesses
with little to no compromise for mediocrity.
Seeking jobs where I will be an invaluable asset to the company by providing exceptional support that guarantees high customer retention rate and satisfactory service
Experience: 3 years
Yearly salary: $32,000
Hourly rate: $15
Nationality: 🇳🇬 Nigeria
Residency: 🇵🇱 Poland
Experience
IT Support Specialist
inclusive.buzz 2022 - 2025
Implemented optimized user application configurations that reduced system response time by 25%, improving overall productivity. Deployed cloud-based collaboration tools, enabling 30+ staff across departments to securely share and access information. Contributed to the development and improvement of local IT infrastructure by implementing tailored solutions that met set requirements. Deployed cloud-based collaboration tools, enabling 30+ staff across departments to securely share and access information. Administered and updated Windows operating systems on user devices, ensuring optimal performance.
Technical Support
Softermii 2020 - 2021
Ensured high customer satisfaction by resolving 25% of incoming incidents and complex issues within SLA requirements, consistently delivering timely solutions. Created support documentation that enabled the user community to extend skills, leverage system features, and find resolutions to questions without intervention from the support team. Conducted follow-ups on pending support requests, delivering concise updates and clarifying user inquiries. Engaged in the deployment and review of automated solutions like scripts to address recurring incidents, leading to a 33% decrease in tickets.
Skills
communication
sql
sys-admin
customer-support
english