andrewoylol

Manage APAC SaaS accounts and build lasting relationships with key stakeholders including C-level for contract renewals and ongoing sales opportunities. Consistently exceeding sales KPI with 100% customer retention and growing accounts contract value. Develop and execute client growth strategy to uncover new sales, upsells and cross-sell opportunities and areas for improvement. Maximise customer success and revenue from frequent customer engagement and identifying customer's needs for company products. Act as a consultant to guide and provide insights on how to fulfil customer's business objectives by using our products and solutions. Organise and participate trade shows and conferences with the marketing team to actively network and develop prospect relationships. Post sales, act as a project/program manager to oversee the onboarding, deployment and implementation process and execution of project planning to ensure customer success and satisfaction. Collaborate with various internal teams, such as solutions engineers, customer success managers, and senior management to achieve agreed-upon customer outcomes. Act as the main contact for any client inquiries/escalations and effectively engage cross-function teams to provide solutions, such as finance, legal matters, security concerns, and technical inquiries. Build a supportive community among clients and organise an annual international conference for customers to share their success stories, receive the latest product updates and network. Maintaining Salesforce pipeline and Salesforce hygiene to make sure account data and finance data are 100% accurate. Achieved annual revenue quota goals and excelled in a fast-paced environment.

Managed AUNZ key accounts for renewal and upselling, including the largest market research companies in the world – TNS and Millward Brown with end clients from FMCG, Retails, Tech industries. Consistently exceeded revenue target up to 120%, delivering 65% of the company target revenue, equivalent to $9 million AUD. Ensured customer success by acting as a consultant to provide clients with various sampling advice on conducting robust analytical studies; communicated effectively with clients, empathizing with their needs and action requests promptly to meet their requirements. Ran over 200 projects each year with 100% success rate, from working on briefs, understanding client's goals, budgeting, proposal writing, project management, delivery, and seeking feedback from clients (SaaS). AUNZ champion for global products rollout, such as Kantar Marketplace online insights platform, working with global R&D team for platform development, testing, client training, and troubleshooting. Maintained existing relationships to ensure clients feel supported, and engaged, with the goal of achieving client's objectives, e.g. lead weekly client meeting/report. Managed other account executives and a team of PMs; Identified gaps and improved client-service processes (both business development and client operations). Collaborated with external/internal stakeholders and the IT team to deliver client requirements, provide best practices and ensure a positive user experience. Achieved annual revenue quota goals and excelled in a fast-paced environment. Established and maintained relationships with C-level audience while exceeding sales quotas, retaining, and growing client relationships.

Managed key accounts: Cartier, Chanel, L’Oreal Paris, Lancôme, Dior, Shiseido, CPB, Ipsa, Biotherm, Boots, Kinder Chocolate, Ferrero Rocher, Schneider Electric, Audi, etc. Ensured customer success by autonomously managing multiple projects concurrently with tight timelines, including face-to-face/tel briefings, logistics, fieldwork, analytics, reporting, and client presentation. Analysed large data sets to generate consumer insights, evaluated digital campaign performance, and develop marketing strategies (SaaS). Partnered with Vision Critical (now Alida) to sell their online Insights platform, including product development, demo, beta testing, rollout, client training, troubleshooting, and championed the online community's research aspects. Performed high level of client servicing with excellent verbal and written communication skills in English/Mandarin/Cantonese. Achieved annual revenue quota goals and excelled in a fast-paced environment. Demonstrated business acumen and took initiative to work independently in a team environment while selling to senior executives.