andriinim

Developed and executed content strategy, increasing community engagement across Twitter, Telegram, Discord, Medium. Creating GTM, strategies, and campaigns; Led partnerships with KOLs, influencers, and media to expand brand reach. Conducted research and analysis to refine GTM strategy and audience targeting.

Building marketing from scratch; Creating GTM, strategies, and campaigns; Creating and developing social media from 0 (Twitter, LinkedIN); Searching for partners, KOLs, influencers, media, etc.; Working with agencies; Setting up a landing page, and blog; Research and analysis; Coordination of job to designers, copywriters, SEO, devs, etc.

Leading the COO's Twitter page. Increased COO’s Twitter engagement from 1000 to 100k monthly interactions; Creating a content plan and producing diverse content: videos, guides, memes, threads, analytical posts; Setting and monitoring KPIs. Grew organic following by 50-100+ monthly; Enhanced workflow and content performance analytics using Social Sprout and Power BI; Working with marketing team: leading main Twitter page, holding AMAs, comments interactions.

Helped CEO with personal errands; Used Trello as a management tool. Managed website content (WordPress); Full support of the learning course organization: assistance to experts, keeping track of participants and their performance, creation of presentations, video lessons, and session facilitation.

Providing customer support through emails/chats via Intercom; creating tickets of bugs and tasks in Jira; created 20+ new templates and 10+ titles; took care to make changes in the admin website tool (automatisation from 5h to 2h); weekly calls with PM, Devs, and managers to improve our product; onboarding, and teaching newcomers (3 newcomers).

Managed internal projects; Built CRM forms for big companies such as Coca-Cola, Levis, Disney, Walmart, Starbucks, and others; CRM forms included data entry, analytics, reports, dashboards, DMs, task definitions, and many other things; Worked with HTML, CSS, Jira and Excel.

Responding to customers via emails; resolving issues on the platform, making refunds; verifying clients on the site; and prospect analysis profiles; support for verified customers; working with Zendesk, and AdminTool; controlling violations by customers, detecting scammers; and fraud accounts. conducting investigations.

Elaboration of client issues and their transfer to experts; work with the Power BI program; analysis of data and graphs on traffic; improvement and automation of work processes; knowledge transfer for new moderators of other offices.

Providing technical support for customers from around the world through calls and chats; Solving technical problems of any level of complexity with a remote connection; Working with CRM system Salesforce; Providing a quality description of the service and product; Improving the workflow; Leading a team of 8 people.

Strategic planning and goal setting; external and internal PR, targeting, and registration of social networks; communication with radio and TV; creation of an advertising campaign; working with the local department, holding meetings; organization of the week of success; launched the project’s website, developed a page on Instagram and made a huge giveaway; placed advertisements on 20 city lights and a banner at the main entrance to the City Hall; distribution of advertising as a brand to almost every group of institutions.