anggisya38

Community Manager & Content Specialist

Dynamic professional with 3+ years of experience in project development, administration, customer service, and data operations. Skilled in leading educational projects, analyzing data to drive decisions, and supporting IT systems. Collaborative team player with a track record of delivering high-impact outcomes.


Experience: 1 year

Yearly salary: $20,000

Hourly rate: $10

Nationality: 🇮🇩 Indonesia

Residency: 🇮🇩 Indonesia


Experience

Project Development
PT Extramarks Education - Jakarta Selatan, Indonesia
2024 - 2025
Developed and implemented digital learning materials aligned with national curriculum standards, including comprehensive learning objectives, modules, and assessments. Designed student-centered learning materials and HOTS-based assessments to enhance understanding across grade levels. Simplified complex academic and technical concepts into engaging, interactive content for web and mobile platforms. Led ICT and Informatics classes for Grades 7–12, incorporating digital tools and project-based learning. Supervised a five-member Informatics team, assigning tasks, managing project timelines, and monitoring progress to ensure timely and high-quality deliverables. Oversaw multiple content development projects simultaneously, ensuring quality assurance and on-time completion through efficient use of Google Workspace. Conducted content audits and quality reviews to maintain consistency with instructional design standards and curriculum alignment. Improved team productivity by optimizing workflows, cutting revision cycles by 30%, and mentoring junior members. Contributed to curriculum innovation by adapting educational materials to evolving pedagogical methods and digital learning trends.
Business Management
PT Thelapan Abadi Jaya - Depok, Indonesia
2022 - 2023
Provided multi-channel customer support through chat, phone, and social media, ensuring positive guest experiences and timely issue resolution. Planned and managed social media content and campaigns, including influencer collaborations, to strengthen brand presence and audience engagement. Oversaw business development and marketing initiatives from planning to execution, supporting growth and partnership opportunities. Prepared and managed operational and financial records, including transactions, expenses, and performance reports. Handled procurement and vendor coordination to ensure timely availability of restaurant supplies and materials. Supervised website operations and technical maintenance to keep systems optimized and functional. Trained and onboarded new restaurant staff (waiters, baristas, cooks, pastry, and cashiers) to ensure consistent service standards and smooth operations.
NOC Operator - Internship
PT Aplikanusa Lintasarta - Medan, Indonesia
2020 - 2020
Performing real-time monitoring and detecting changes in status, disruptions, or anomalies within the IT infrastructure. Analyzing the root causes of network issues and determining necessary remediation steps. Examining network traffic for Bank Sumut and several other companies utilizing internet service provider (ISP) services from Lintasarta. Designing and evaluating WAN and LAN connectivity technologies. Coordinating with technical teams or relevant departments to resolve issues. Documenting all incidents and actions taken, and preparing reports on network performance, incidents, and recovery efforts.
Research and Analysis Specialist
Freelance - Indonesia
2019 - 2025
Interpreting client needs and introducing services that align with their specific requirements. Writing, editing, and revising academic papers, articles, and research reports that involve comprehensive research. Investigating and analyzing data to gain insights or facilitate decision-making, focusing on statistical analysis, data mining, or business analytics. Providing consulting services to organizations or individuals and assisting in the design and implementation of research projects. Teaching or mentoring students in academic settings.
Administrative Support Clerk
PT POS Indonesia - Medan, Indonesia
2018 - 2020
Conducting regular monitoring of social assistance recipients to ensure that aid is provided according to established needs and criteria. Verifying the validity of recipient data to ensure that assistance is directed to those who meet the eligibility criteria. Providing information to social assistance recipients regarding procedures, requirements, and disbursement schedules. Preparing regular reports on the distribution of social assistance, including the number of recipients, total funds disbursed, and the status of assistance recipients. Disbursing funds by verifying the authenticity of social assistance recipient data through a POS system that serves approximately 500 individuals daily. Answering multi-channel phone systems, directing calls, and relaying messages to staff.
Private Teacher
Freelance - Medan Indonesia
2017 - 2018
Combining learning activities with engaging elements to enhance student participation in hands-on learning experiences. Ensuring students remain engaged in their tasks through proactive behavior modification and positive reinforcement strategies. Teaching Mathematics, English, and Information and Communication Technology (ICT) to two junior high school students. Instructing Mathematics, English, and Science to four elementary school students.
FTTH & Inputter - Internship
PT Telkom Indonesia - Medan, Indonesia
2016 - 2016
Reassessing customer interest in utilizing internet services from Telkom by interacting through phone, email, or in-person to provide information. Managing customer data and providing administrative support, addressing routine and specific requirements. Assisting in the verification of customer location coordinates for technicians. Communicating effectively with faculty and staff, accepting feedback and suggestions for areas of improvement. Reporting back to the instructor to receive daily tasks and responsibilities.
Customer Service Agent
Freelance - Medan Indonesia
2016 - 2018
Selling products aligned with customer interests during peak seasons, achieving a monthly profit margin of 30-40%. Editing photos and videos according to customer specifications, maintaining a satisfaction rate of 80-99%. Evaluating customer information to identify issues, develop potential solutions, and uphold high-quality service standards. Assisting a large number of customers daily with a positive attitude and a focus on customer satisfaction. Recording details of customer interactions in the sales system to track inquiries, document issues, and note offered solutions.

Skills

analyst
business-development
content-writer
copywriting
customer-support
data-entry
product-manager
project-manager
quality-assurance
social-media
teaching
community-manager
english
indonesian
malaysian