anirban

Web3 Trader Support Specialist

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Crypto customer support specialist with 7 years of active on-chain experience across DeFi, stablecoins, CEX/DEX, and tokenized real-world assets. Currently handling Web3 platform support at a US-based crypto prop trading firm with 99% CSAT and 50+ weekly tickets covering KYC disputes, crypto payout failures, and compliance queries. Former Binance South Asia team. Active Ondo Finance investor with direct hands-on experience using USDY, OUSG, and tokenized stock products on-chain. 

Certified in AML Fundamentals, Transaction Monitoring, and Business Verification through Sumsub, the KYC and AML platform powering Binance, Bybit, OKX, and 2,000 plus crypto firms. Published author of the India Crypto AML Red Flags Guide covering P2P fraud, PMLA obligations, and FATF compliance. Fluent in English, Hindi, and Bengali. 

Looking for a fully remote Web3 platform support, customer success, or compliance-adjacent role at a crypto exchange, DeFi protocol, RWA platform, or prediction market. Open to roles that value deep product knowledge, genuine crypto-native experience, and multilingual India market coverage. 

Experience: 7 years

Yearly salary: $24,000

Hourly rate: $15

Nationality: 🇮🇳 India

Residency: 🇮🇳 India

Experience

Marketing Operations Intern
Binance
2023 - 2024
World's largest cryptocurrency exchange by trading volume. South Asia regional operations. Grew Binance South Asia Instagram from zero to 6,000 followers at 5% engagement within five months, outperforming the 1 to 2% typical crypto benchmark. Co-produced educational webinars drawing 100,000+ cumulative viewers across South Asia, contributing directly to regional user acquisition and crypto education goals. Conducted trader onboarding interviews for the Binance Angels program across South East Asia, assessing crypto knowledge, credibility, and community fit. Gained institutional exposure to KYC and AML compliance workflows, exchange-level user trust architecture, and large-scale crypto product operations.
Community Manager
SSOB (Web3 NFT Community)
2021 - 2023
Private global community of NFT investors and Web3 project founders during the peak of the DeFi and NFT cycle. Managed community operations for a global network of NFT investors spanning projects including AZUKI, Bored Ape Yacht Club, Wolf Game, and BTC Pepe. Built cross-community partnerships with CT influencers and Web3 projects, developing deep practical familiarity with wallet-based user behaviour and on-chain community dynamics.
Team Lead, Customer Operations
Concentrix
2015 - 2021
Global CX leader. Managed support operations for Verizon, Uber, Etisalat, and Tata across telecom, ride-sharing, and technology verticals. Led distributed teams of 8 to 12 agents, sustaining top-tier CSAT and SLA adherence across high-volume queues for enterprise clients including Verizon and Uber. Authored onboarding SOPs and training documentation that cut new agent ramp-up time and improved first-contact resolution rates across multiple product verticals. Managed complex escalations and stakeholder communication across telecom, ride-sharing, and technology domains, demonstrating platform versatility and operational resilience.

Skills

crypto
customer-service
customer-success
customer-support
defi
kyc
trader
english
hindi
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