annemarie
Operations Executive
Operations executive with a 15-year career at Emirates Airline—culminating in Purser Manager role and recipient of the Najm Star Reward for Excellence in Leadership—plus cross-industry leadership in healthcare, hospitality, and logistics. Proven track record scaling operations, optimizing P&Ls up to $1.5M, and building cultures of accountability across multicultural teams. Expert in DOT/FMCSA, GCAA, and Board of Pharmacy compliance. Seeking senior operations leadership role to drive operational excellence and revenue growth.
Experience: 11 years
Yearly salary: $76,000
Hourly rate: $25
Nationality: 🇮🇹 Italy
Residency: 🇮🇹 Italy
Experience
Executive Officer
St. Luke's Hospital — Gwardamangia, Malta 2020 - 2022
Directed pharmacy operations across two locations with full accountability for financial performance and workforce leadership. Increased pharmacy reimbursement rates by 15% through strategic contract renegotiation and payer optimization. Navigated complex Board of Pharmacy regulations while leading cross-functional teams in competitive healthcare landscape. Executed annual business plans, operational budgets, and quality improvement initiatives aligned with hospital objectives.
General Manager
C'Est La Vie Hotel — Marsascala, Malta 2019 - 2020
Held full P&L ownership for F&B, accommodations, and excursions revenue streams. Maximized occupancy rates through dynamic pricing, demand forecasting, and strategic channel mix management. Led 3+ department heads; built culture of accountability and service excellence across frontline teams.
Purser Manager
Emirates Airline — Dubai, UAE 2014 - 2019
Led 18–22 person multinational cabin crews on 300+ long-haul flights annually across international routes. Managed cabin safety operations, emergency protocols, and service standards per GCAA/SOP requirements. Resolved escalated passenger issues with cultural intelligence and service recovery expertise. Conducted real-time performance assessments, coaching, and leadership development for cabin crew teams. Awarded Najm Star Reward for Excellence in Leadership — outstanding team leadership and commitment to 5-star standards.
Cabin Crew / Cabin Supervisor
Emirates Airline — Dubai, UAE 2004 - 2014
Selected for rigorous international recruitment; completed intensive safety and emergency response training at Emirates Aviation University. Delivered award-winning 5-star service on long-haul international routes across diverse cultural environments. Promoted to Cabin Supervisor: led pre-flight briefings, coordinated service delivery, and mentored junior crew. Recognized for excellence in passenger care, conflict resolution, and adherence to GCAA safety standards.
Skills
project-manager
english
arabic
french
italian
spanish