Dedicated IT Systems Specialist with over 14 years of experience in end-user computing, technical support, service management, service delivery, business analysis, business continuity, change management and enterprise security client management. Possess a proven track record of successfully managing large-scale IT projects, ensuring business continuity, and developing and implementing IT policies and procedures. Adept in leading cross-functional teams, fostering collaboration, and delivering training programs to increase IT awareness and best practices. Adaptive and Resourceful with excellent abilities to work with new and existing frameworks and methodologies while exhibiting an elevated level of creativity with a mindset to achieve strategic goals.
Experience: 11 years
Yearly salary: $80,000
Hourly rate: $100
Nationality: 🇳🇬 Nigeria
Residency: 🇳🇬 Nigeria
Experience
Lead, Enterprise IT Systems Specialist (End User Computing & Management)
9mobile 2021 - 2022
Led a team of over 35 IT professionals to provide end-user support and ensure business continuity. Plan, coordinate, and manage IT projects related to end-user computing systems and devices, including implementation of new technologies and upgrades.
Supervisor, Service Delivery (End User Support/Demand & Deployment)
CWG Plc 2018 - 2021
Develop and manage service delivery processes and procedures to ensure timely, efficient, and effective support of end-users and deployment of new IT services. Proactively proposed service improvement plans where gaps are noticed.
IT Administrator/Deployment Officer
Rembrandt Global Solutions Ltd 2017 - 2018
Manage and maintain the organization's IT infrastructure, including servers, networks, and storage systems, to ensure optimal performance, security, and compliance with company policies. Plan and coordinate the deployment of new IT systems, including hardware and software.
Regional Supervisor, End User Support (Business Continuity)
CWG Plc 2017 - 2017
Develop and implement business continuity plans for IT systems and infrastructure, ensuring that critical business functions can continue in the event of disruptions or disasters.
Regional Supervisor, IT End User Support
Huawei Technologies 2014 - 2017
Supervised the deployment and implementation of Enterprise Security using Cisco Identity Engine (Cisco ISE) on devices within the business regional clusters managed.
Analyst, IT End User Support/Inventory Management
9mobile (formerly Etisalat Nigeria) 2013 - 2014
Provide technical support to end-users, troubleshoot hardware and software issues, and escalate complex issues to higher-level support teams.
Skills
agile
analyst
infrastructure
remote
sys-admin
tech-lead
user acquisition
customer-support
