argjir

Introduced an advanced online loan application and onboarding process to replace traditional branch methods, resulting in a notable 30% rise in loan applications within the first year of implementation. Implemented a centralized sales team dedicated to servicing existing clientele, successfully replacing traditional door-to-door and branch sales methods, which led to an increased customer retention rate from 55% to 67%. Developed a scoring model tailored for existing clients, by utilizing five past payment behavior variables, resulting in a drastic reduction of loan approval process time from 24 hours to 3 hours.

Successfully facilitated funding events for ICT startup companies, resulting in the distribution of approximately 2 million Euros to the most promising startups within a year. Prepared business calls for ICT start-up community where among 25 companies, 3 companies managed successful business launch and are become successful (ex: Gjirafa.com, hellocare.ai and zombiesoup.com). Coordinated approximately 40 entrepreneurial events and hackathons tailored to support incubated startups in their business development journey. These events included pitching sessions, financial advisory workshops, and initiatives for business growth.

Successfully performed end to end quality assurance evaluations for EU applications like Eur-Lex.europa.eu. Examined user interactions of 3 EU internally developed applications such as European Solidarity Corops, ViROS, and Net Bravo.