arnoldb

Technical Support Engineer

I'm a Payments Integration Specialist with 5+ years of experience helping companies deliver smooth, scalable API integrations and world-class customer support particularly in fintech and telecom sectors.

I specialize in turning complex technical issues into clear, actionable solutions. From onboarding enterprise clients to diagnosing production issues with tools like Postman, SQL, Datadog, and Kibana, I bring a hands-on, analytical approach combined with a customer-first mindset.

I thrive in roles that sit at the intersection of technology and people where I can collaborate cross-functionally with engineering, product, and customer teams to create real value. Whether stepping into integration projects or resolving escalations, I take ownership, communicate clearly, and always aim to improve both the product and the user experience.

Let’s connect!


Experience: 4 years

Yearly salary: $34,000

Hourly rate: $30

Nationality: πŸ‡¨πŸ‡² Cameroon

Residency: πŸ‡¨πŸ‡² Cameroon


Experience

Senior Engineer, Integration Support
Flutterwave
2023 - 2025
Provided integration support for new enterprise merchants, guiding them on the best features for their use case. Collaborated with the development team to enhance APIs and address technical issues, ensuring a seamless customer experience. Acted as the point of contact for customers facing technical challenges, resolving issues efficiently. Ensured accurate and up-to-date documentation for customers, facilitating their understanding and usage of services.
Consultant Developer – Integration Support
Eco Service BTP
2021 - 2022
Development of an application for order management and management of engines (the application allows the recording of orders, as well as that of motors) for ECO Service BTP. Redesign of a matching application for hoses and fittings, following CATERPILLAR criteria.
Solution Engineer, Integration Support
Yoomee
2021 - 2023
Developed APIs under the Cyclos platform and integrated them into the Yoomee All-In-One ecosystem. Created key features for the Yoomee All-In-One module using Java, Spring Boot, and other technologies. Contributed to the growth of YooMee Mobile in the CEMAC region, through innovative API development and integration. Technical support for new merchants integrating our solution.
Freelancer
H@NA Group
2019 - 2019
Development of a web application for stock management, and management of members via import and reporting functionalities. The application was designed to allow the import of Excel files containing the supply status of the different pharmacies in France, and also to allow the registration of new stock and the registration of new pharmacy groups.
Consultant Software Developer
Berakah
2018 - 2020
Deployed web applications on AWS or Azure. Recommended strategies to maximize performance and lifespan of equipment involved in software installations. Assessed code during the testing stage to determine potential glitches and bugs. Modified existing software to correct errors, adapt to newly implemented hardware, or upgrade interfaces. Integrated object-oriented design and development techniques into projects to support usability goals.
Web Designer & Digital Platform Coordinator
Cimencam
2017 - 2018
Design and launch of the company website. Analysis and graphic design of the Sabitou Cement application. Analysis and graphic design of the Loyalty Program, Cimencam. Design of graphic materials (flyers, banners, posters) for internal communication, and supervision of the graphic designs of suppliers.
Web & Mobile Developer
Open Solutions Cameroun
2014 - 2016
I was mainly in charge of web development (front-end and back-end). I was also in charge of mobile development, with some cloud storage options (like Firebase). Analysis and design of solutions to overcome system problems. Carrying out and monitoring the operation of the solution put in place.

Skills

backend
customer-success
fintech
integration
work-from-home
customer-support
english
french