aryagaikkwad

Operations Support Specialist

Operations professional at Citibank with experience in transaction processing, exception management, and documentation review within a controls-focused financial services environment. Track record of maintaining high accuracy under tight deadlines, driving process improvement and automation, and collaborating cross-functionally on risk escalation and regulatory reporting. Client-focused, ownership-driven communicator with a growing focus on blockchain and digital asset operations.



Experience: 2 years

Yearly salary: $80,000

Hourly rate: $40

Nationality: 🇮🇳 India

Residency: 🇮🇳 India


Experience

Intern
Yotta Infrastructures LLP
2024 - 2024
Created and maintained technical documentation for cloud incident management, communicating detailed status updates during critical events and driving resolution within agreed SLAs — achieving a 98% incident resolution rate. Handled 150+ operational incidents using standard operating procedures and automated alert systems, reducing downtime through efficient multitasking and prioritization.

Skills

blockchain
compliance
computer-science
customer-support
operations
english