aryagaikkwad
Operations Support Specialist
Operations professional at Citibank with experience in transaction processing, exception management, and documentation review within a controls-focused financial services environment. Track record of maintaining high accuracy under tight deadlines, driving process improvement and automation, and collaborating cross-functionally on risk escalation and regulatory reporting. Client-focused, ownership-driven communicator with a growing focus on blockchain and digital asset operations.
Experience: 2 years
Yearly salary: $80,000
Hourly rate: $40
Nationality: 🇮🇳 India
Residency: 🇮🇳 India
Experience
Intern
Yotta Infrastructures LLP 2024 - 2024
Created and maintained technical documentation for cloud incident management, communicating detailed status updates during critical events and driving resolution within agreed SLAs — achieving a 98% incident resolution rate. Handled 150+ operational incidents using standard operating procedures and automated alert systems, reducing downtime through efficient multitasking and prioritization.
Skills
blockchain
compliance
computer-science
customer-support
operations
english