asaxena

Senior Executive

Experienced Application Support Engineer with a proven track record in troubleshooting, root cause analysis, and ensuring optimal performance of critical business applications. Strong collaborator with excellent communication skills, dedicated to delivering high-quality support and driving continuous improvement. 


Experience: 4 years

Yearly salary: $150,000

Hourly rate: $35

Nationality: 🇮🇳 India

Residency: 🇮🇳 India


Experience

Senior Technical Support Engineer
cutec Global Services LLP
2020 - 2022
Delivered middleware application support to over five banks, ensuring seamless operations in NEFT, RTGS, and SWIFT payments. Actively head the bank activities and DR support. Good Knowledge of Bank Payment Solutions, LDAP, SSO implementation. Experienced in deploying software releases and patching and their RCA. Provided L1 and L2 support to banks in flexible hours (onsite as well). Apache webserver application deployment, services management, troubleshooting, and log analysis. Well-versed with SQL queries in relational databases. Provided support for various bank applications, including SFMS, IBM WebSphere MQ server. Managed and validated pre-requisite checklists for software installation, deployment, post-support, and configuration. Proficient in SSL configuration with a strong understanding of keys and related tools.

Skills

aws
customer-support
devops
git
java
jira
python
sql
tech-lead
english