ashapants

Provided technical support for OneTrust’s cookie compliance and privacy management solutions, resolving client issues efficiently. Troubleshot configuration, implementation, and integration problems for web and mobile platforms. Collaborated with clients to understand their compliance requirements and provided guidance on platform use. Escalated complex technical issues to engineering teams and tracked resolution to ensure client satisfaction.

Provided instruction and mentorship to students in front end and full stack software development courses. Guided learners through coding exercises, projects, and debugging, enhancing comprehension of web technologies. Reviewed and provided constructive feedback on student projects, ensuring best practices in code quality and design.

Led development of key front end modules, collaborating with product and design teams to meet business goals. Mentored junior engineers, providing guidance on code quality, architecture, and UX implementation. Implemented robust testing and CI/CD practices to streamline deployment and reduce errors. Optimized application performance and responsiveness across web and mobile platforms.

Resolved technical issues for customers using Gym Launch web platforms, including login, billing, and UI related problems. Contributed to UI/UX improvements by reporting usability issues discovered through support interactions. Assisted with testing new features before release to ensure functionality and usability. Documented recurring technical problems and user feedback to facilitate continuous improvements in support documentation and inform future platform updates.

Managed social media strategy and content creation to promote products, events, and online sales. Designed, developed, and maintained the company website, improving usability and product visibility. Implemented UI updates and layout improvements to enhance customer browsing and purchasing experience. Created digital marketing campaigns that increased online engagement and in store traffic. Monitored analytics to optimize website performance and social media reach.

Represented Apple products as a Brand Ambassador in retail environments, providing product demonstrations and customer education. Assisted customers with selecting devices based on needs, improving overall customer satisfaction and sales conversion. Delivered hands-on training and support for iPhone, iPad, and Mac products. Maintained deep knowledge of Apple hardware, software, and ecosystem features.

Developed and maintained company website for Gulfland Office Supplies, improving usability and overall site performance. Built responsive UI components using HTML, CSS, and JavaScript to support product listings and customer ordering workflows. Collaborated with business stakeholders to implement new features that improved online ordering efficiency. Fixed UI bugs, layout issues, and cross browser compatibility problems to ensure a consistent user experience.

Conducted user research and usability testing for internal iPad sales application (OPUS) used by retail associates across AT&T Mobility stores. Gathered qualitative and quantitative feedback from sales representatives to identify usability issues and workflow inefficiencies. Created user flows, task analyses, and research summaries to improve the in store sales experience and reduce transaction time.