ashweb3career

Answered incoming calls promptly while demonstrating excellent phone etiquette and professionalism. Scheduled appointments and assisted with referrals. Ensured compliance with HIPAA regulations through proper handling of confidential patient information. Input patient data into the electronic medical record system accurately and efficiently. Coordinated with back office staff for timely and effective care of patients. Provided support to nursing staff with administrative duties such as filing, faxing, and scanning documents. Read current literature, talk with colleagues, continue education, or participate in professional organizations or conferences to keep abreast of developments in the field.

Provided exceptional customer service to clients in a fast-paced call center environment. Navigated multiple computer systems and applications and utilized search tools to find information. Recorded details of inquiries or complaints to maintain up-to-date records of customer interactions and transactions. Processed customer adjustments to maintain financial accounts. Made appropriate account corrections to resolve customer problems. Performed data entry tasks accurately and in a timely manner. Monitored daily performance metrics such as call volume, wait times, resolution times. Met daily customer service quotas with a focus on quality. Assisted customers with product selection by providing detailed information about available products and services. Adhered to company policies and procedures while providing superior service.

Managed office flow by providing direct support to visitors. Reviewed financial statements and ledgers, working with accounting staff to clear discrepancies. Drafted and monitored employee scheduling to support effective resource allocation. Maintained accurate payroll records and submitted data to the accounting department for processing. Monitored office supply needs with consistent inventory checks and requisition approvals. Established and implemented policies and procedures to improve the efficiency of office operations.