askjoyy
Customer Support/Technical Support Personnel
Customer Service and Administrative Professional with 7+ years of experience supporting fast-paced teams, managing communications, and ensuring excellent client satisfaction. Proactive self-learner who recently began exploring the Web3 space, with strong interest in roles like community management, virtual assistance, and customer support within blockchain, NFT, and DeFi projects. Skilled in tools like Notion, Freshdesk, and Canva, and eager to grow with a forward-thinking Web3 team.
Experience: 7 years
Yearly salary: $40,000
Hourly rate: $15
Nationality: 🇳🇬 Nigeria
Residency: 🇳🇬 Nigeria
Experience
Customer service representative
First Generation Mortgage Bank 2022 - 2005
●Manage customer service inquiries promptly and professionally, ensuring satisfaction. ●Analyze customer concerns and troubleshoot effectively to enhance service quality. ●Maintain an organized database for customer complaints and requests, strengthening follow-ups. ●Onboard new staff, enhancing service delivery and retention rates. Manage inbound and outbound calls, contributing to increased sales and customer engagement. ●Perform general administrative tasks, including data entry, reporting, and documentation.
Bank Teller and Custumer Service Personnel
United Bank for African 2019 - 2022
●Promoted brand value through superior customer experiences and timely resolution of inquiries. ●Reconciled cash drawers and resolved discrepancies efficiently. ●Processed transactions promptly, minimizing customer wait times. ●Organized and maintained accurate filing systems for client documentation.
Skills
communication
community-manager
content-marketing
crm
customer-success
customer-support
freelance
english
igbo
yoruba