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Addressed and resolved player issues through a support system, achieving a 95% resolution rate on the first contact. Engaged players in high-quality, empathetic discussions to enhance user experience. Identified and communicated emerging issues through appropriate channels to improve service quality.

Planned and coordinated daily operations to ensure smooth workflow and high efficiency. Developed and implemented operational strategies and policies, improving overall productivity by 15%. Monitored key performance indicators (KPIs) and implemented corrective actions to achieve organizational goals.

Managed the resolution process for customer issues relating to data and applications, ensuring satisfaction and compliance. Responded to customer inquiries across multiple platforms (email, Facebook, Google Play, etc.), maintaining a response rate of 98%. Produced comprehensive daily, weekly, and monthly reports to enhance service management. Supported operational improvements through collaboration with team leads.

Developed Standard Operating Procedures and Commissioning Test Procedures for various projects, collaborating closely with engineering teams and clients. Ensured high-quality documentation for complex technical processes, contributing to project success.

Identify and evaluate suppliers to ensure quality, cost-effectiveness, and timely delivery. Create and manage purchase orders based on operational requirements. Negotiate with suppliers to secure the best terms on pricing, contracts, and payment conditions. Ensure all procurement activities adhere to company policies and regulations. Monitor stock levels to ensure the availability of required materials or products. Prepare procurement reports for performance evaluation and strategic planning.

Customer Support: Assist customers with account opening processes and provide ongoing support for their banking needs. Actively approach and acquire new customers to open savings accounts or fixed deposits. Educate customers about the benefits of savings, fixed deposits, and other banking products. Establish and maintain strong relationships with customers to encourage long-term engagement. Track and report sales performance while providing market feedback to improve products and services.