astarrett1

Led day-to-day community operations and user support for multiple Web3 products, serving as a primary point of contact for user questions, issues, and escalations. Handled high-volume user inquiries across Discord and internal tools, including account issues, transaction questions, and product usage problems. Investigated user-reported issues at the transaction and system level, reproduced bugs when possible, and communicated clear reports to engineering teams. Acted as a bridge between users and developers, translating technical issues into actionable feedback and communicating fixes or workarounds back to users. Maintained internal documentation and support workflows to improve response consistency and reduce repeat issues. Supported a distributed team of moderators and operators, helping ensure timely responses and appropriate escalation of sensitive cases.

Provided direct user support for a global community of 8,000+ users across Discord, Telegram, and Twitter. Responded to user questions, complaints, and technical issues, including wallet interactions, NFT claims, and platform usage. Escalated bugs and edge cases to development teams and tracked resolution status for affected users. Moderated discussions, enforced community guidelines, and handled sensitive user situations requiring judgment and discretion. Helped onboard new users by explaining product features and resolving common setup issues.

Supported users interacting with blockchain infrastructure products, responding to questions and troubleshooting common issues. Managed and coordinated a small global moderation team, improving response times and issue handoff. Assisted with internal reporting by summarizing recurring user problems and feedback for technical teams. Helped maintain a calm and constructive support environment during periods of high user activity or confusion.

Served as a primary liaison between users and developers, relaying bugs, usability issues, and feature feedback. Supported a growing community of 10,000+ users, answering questions and resolving disputes across multiple platforms. Assisted with early product testing and feedback cycles, helping identify user pain points before wider releases. Helped establish moderation and escalation processes for handling user issues consistently.

Managed day-to-day operations for a small business, including scheduling, customer communication, and issue resolution. Worked directly with clients to address concerns, handle complaints, and ensure projects stayed on track. Coordinated teams and vendors while maintaining clear documentation and accountability.