astashevich

Shift leading the operations of Risk team. Decreased average time of reviewing customer's documents by roughly 60%. Created and trained team for 24 hour coverage of any incoming risk queries. Dropped chargebacks net loss to a monthly average of 0.015%. Handled over 50 interviews with potential candidates and successfully onboarded 3 of them.

Dealing with approximately 20 VISA, MC chargebacks weekly, creating disputes and arbitrations. Analysing PayPal disputes, communication with customers in order to prevent financial losses. Creating and adjusting velocity based risk rules in SEON, detecting false positive triggers. Conducting daily 150-200 manual checks per day for the flagged customers.

SOF / SOW checks in according to AML policy of the company. Finding account connections based on payment methods and data traces known. KYC verification, onboarding new customers. Proactively improving verification flow of the company.