astrid
Community Lead & Product Ops
I work in Web3 as a community lead with product operations responsibilities: international communities, user support and ticketing, and a safe, engaged Discord environment. I align roadmap and releases with community feedback, handle pre-release testing and bug reporting, and connect founders, technical teams, and marketing. Twenty-plus years working directly with the public support empathy, clear communication, and steadiness under pressure.
Experience: 4 years
Yearly salary: $0
Hourly rate: $0
Nationality: 🇮🇹 Italy
Residency: 🇮🇹 Italy
Experience
Community Manager / Junior Product Manager
Tokeo 2024 - 2026
Community Lead & Product Ops for Tokeo: multichain wallet built for the Cardano, Bitcoin, and Sui ecosystems, available as a mobile app (Android/iOS) and browser version. Responsibilities included community & security management, support & resolution operations, cross-departmental & marketing collaboration, QA testing & bug tracking, and product operations & roadmap alignment with community feedback.
Community Manager
Arbiter 2024 - 2025
Led daily Discord community interactions, monitoring support ticketing flows, and responsible for server security. Designed and executed custom interactive games, events, and community activations to drive member engagement and active retention.
Community Manager / Marketing & Social Media Support
Titans 2023 - 2023
Maintained a highly active daily presence in Discord chats to engage with members and fully managed the support ticketing system. Provided consultative support on the structure of the NFT collection and assisted in writing and refining official project documentation.
Community Manager / Team Lead
The Art Bank 2023 - 2024
Served as the official face of the project on Discord, engaging with users daily to foster retention while managing support ticketing and user assistance. Designed and managed interactive activities to maximize daily community interaction and engagement.
Community Specialist
Phoenix Arena 2022 - 2023
Daily active presence and monitoring of Discord channels, serving as the primary point of contact for users while conceptualizing, planning, and executing interactive events aimed at maximizing user engagement.
Skills
customer-support
product-manager
quality-assurance
social-media
community-manager
english
italian