auguste
Compliance And Documentation Specialist
Compliance and documentation specialist in KYC, AML, and donor integrity across international financial institutions. Master’s in Human Rights and Law graduate fluent in English and French, with a proven record of audit readiness, sanctions screening, and stakeholder engagement. Delivers high-volume due diligence with precision, supporting transparency, accountability, and cross-border program operations.
Experiece: 6 months
Yearly salary: $80,000
Hourly rate: $60
Nationality: 🇨🇲 Cameroon
Residency: 🌏 Remote
Experience
Global Social Media Agent
Mchezo Limited 2024 - 2025
Managed customer engagement across 5+ social platforms, resolving 95% of inquiries within SLA. Acted as primary contact for public-facing communications, supporting brand reputation and stakeholder trust. Authored FAQs and support content that reduced repeat queries by 15%, improving operational efficiency.
Global Support Level 1 Agent
Mchezo Limited 2023 - 2024
Handled an average of 60+ support tickets daily, achieving a 98% first-contact resolution rate. Escalated complex issues to appropriate departments, contributing to improved customer satisfaction scores. Provided multilingual support across Africa and Europe, strengthening regional service delivery.
Skills
customer-support
kyc
english
french