aungso

Responsibilities - Led Agile delivery across banking, wealth management, CRM, KYC, and AML platforms. - Facilitated product discovery workshops, backlog refinement, sprint planning, and stakeholder alignment. - Defined user stories, business requirements, process flows, and acceptance criteria. - Conducted UX research, journey mapping, wireframing, and usability validation. - Collaborated with architects, developers, QA, compliance, and business stakeholders. - Supported enterprise digital transformation initiatives within regulated financial environments. Key Achievements - Contributed to large-scale banking transformation programs for DBS and Azqore. - Established design system governance and scalable design-to-development workflows. - Reduced project rework through UX validation and iterative delivery practices. - Improved cross-team alignment across business, technology, and compliance stakeholders. - Delivered CRM/KYC integration initiatives and AML screening optimization programs.

Responsibilities - Led UX strategy and optimization for insurance customer acquisition platforms. - Managed user research, analytics reviews, and conversion improvement initiatives. - Partnered with product, marketing, and engineering teams on customer journey enhancements. - Defined UX standards and design implementation practices. Key Achievements - Improved online insurance sales funnel performance through UX optimization. - Introduced customer journey mapping and data-driven design decision-making. - Reduced delivery rework through stronger design-development collaboration.

Responsibilities - Designed digital experiences for insurance sales and advisory platforms. - Conducted user research, workflow analysis, and wireframing activities. - Collaborated with project managers, business analysts, and developers. - Produced prototypes and UX specifications for enterprise applications. Key Achievements - Modernized sales workflows through mobile-first digital solutions. - Improved user adoption through simplified customer and advisor experiences. - Introduced UX-driven practices within traditional delivery environments.

Responsibilities - Built and led multidisciplinary teams across design, innovation, and education initiatives. - Designed and facilitated workshops on design thinking, business models, and entrepreneurship. - Mentored startups, SME founders, and early-stage product teams. Organized innovation programs, startup weekends, and hackathons. Key Achievements - Supported startup founders and business owners through innovation programs. - Secured sponsorships and partnerships for community-driven events. - Developed practical training programs focused on product, UX, and business strategy.

Responsibilities - Designed and maintained institutional websites and SharePoint portals. - Managed end-to-end digital projects from concept through implementation. - Conducted usability reviews and prototype validation activities. - Delivered technical workshops and training programs. Key Achievements - Improved internal processes through workflow and communication enhancements. - Raised design quality standards across multiple digital initiatives. - Trained staff and students in digital design tools and practices.