awsmbeans
Customer Support | Client Relations | Sales & Service Specialist
Highly dynamic and results-driven professional with 5+ years of B2B and B2C experience in client support, sales, payment processing, and complex issue resolution (telecom, finance, travel, and property management). Proven ability to deliver unparalleled customer support experiences while simultaneously identifying and capitalizing on sales opportunities. Adept at technical proficiency, self-management, and effective communication. Seeking a challenging role where client satisfaction and business growth are paramount.
Experience: 5 years
Yearly salary: $0
Hourly rate: $10
Nationality: 🇵🇠Philippines
Residency: 🇵🇠Philippines
Experience
COLD CALLER | Seasonal
METAL PROMO (US-Based) 2024 - 2024
Executed high-volume outbound cold calling campaigns, effectively conveying the value proposition, generating qualified leads, and managing follow-up processes to maintain a seamless sales pipeline.
PROPERTY MANAGEMENT COORDINATOR
EXPERT RENTALS AND PROPERTY MANAGEMENT (US-Based) 2023 - 2024
Managed the end-to-end property operations by serving as the primary liaison between owners, tenants, and vendors; coordinating maintenance to minimize vacancy time.
SENIOR EXPERT, B2B CSR and Sales
IQOR (T-Mobile) 2022 - 2023
Handled high-volume, multi-channel inquiries (inbound/outbound calls, chat, and email) regarding flight and hotel bookings, insurance utilization, and travel policies. Functioned as an acting supervisor in the guarantee team, escalating and promptly resolving critical customer issues, including cases involving stranded airport passengers due to cancellations. Managed secure payment scheduling and processing via card and checking accounts.
TRAVEL CONSULTANT
IGT SOLUTIONS 2021 - 2022
Handled high-volume, multi-channel inquiries (inbound/outbound calls, chat, and email) regarding flight and hotel bookings, insurance utilization, and travel policies. Functioned as an acting supervisor in the guarantee team, escalating and promptly resolving critical customer issues, including cases involving stranded airport passengers due to cancellations.
COLLECTION SPECIALIST
CBECOMPANIES (Verizon) 2019 - 2021
Manage payment scheduling and processed payments securely, successfully resolving billing discrepancies while adhering strictly to Verizon's compliance requirements. Recognized as the 2nd Best Performing Expert for June 2019, demonstrating top-tier performance in collections and customer service.
Skills
customer-support
english