azaniahmad

Field Technician & QC Admin (Vocational Internship Program) PT Telkom Indonesia | Blitar | January 2023 - May 2023 (5 months) Field Technician: • Performed installation and configuration of IndiHome fiber optic network for 50+ residential customers with 95% satisfaction rate • Handled troubleshooting of internet connectivity issues and repaired ONT, routers, and customer equipment with average response time < 2 hours • Operated OTDR (Optical Time Domain Reflectometer) to measure fiber optic attenuation and performed fusion splicing with loss rate < 0.1 dB • Diagnosed and resolved network problems on last-mile connections including router configuration, bridging, and PPPoE setup • Provided technical education to customers on device usage and basic troubleshooting in easy-to-understand language **Quality Control (QC) Admin:** • Verified 200+ monthly installation reports and photo documentation of technician work to ensure compliance with company SOP • Conducted random quality checks at 30+ customer locations per month to validate installation quality and customer satisfaction • Utilized Telkom's internal monitoring system for complaint tracking and analyzed team performance data with 98% accuracy • Generated monthly performance reports for technician team covering metrics: completion rate, rework rate, and customer satisfaction score • Identified recurring problem patterns and provided improvement recommendations that successfully reduced complaint rate by 15% • Ensured network diagram documentation and device configuration met quality assurance standards