azhar

• Onboarded 150+ customers through digital banking resulting in 50% reduction in onboarding time. • Resolved over 1500 queries through digital systems reducing counter tickets by 20%. • Accurately recorded and updated customer information through internet banking, achieving 75% reduction in branch wide KYC claims. • Led the entire head branch in digital banking initiatives, improving loan processing, mobile banking, and call center processes. • Recognized as a top ambassador (out of 20+) & trusted to present data-driven insights to senior management. • Received highest recognition for contribution towards customer satisfaction metrics and digital engagement KPIs, receiving multiple awards.

• Supported month-end closing by reconciling 10+ bank statements using advanced excel functions. • Analyzed and reconciled 15+ supplier statements by coordinating with domestic and foreign suppliers. • Maintained general ledger by updating issuance and encashments of 40+ cheques using Oracle NetSuite. • Calculated fixed asset depreciation for 100+ fixed assets using Excel and ERP. • Rotated across Treasury, Accounts Payable, and Costing departments, collaborated with different business units to gain cross functional exposure to financial operations.