azmybin
Support Specialist
A client-focused support specialist with a strong background in customer service and healthcare data. I have a proven ability to manage client interactions, resolve issues promptly, and maintain data accuracy. My experience in remote roles, digital communication, and problem-solving allows me to thrive in fast-paced environments while consistently delivering service excellence.
Experience: 3 years
Yearly salary: $12,000
Hourly rate: $10
Nationality: 🇮🇩 Indonesia
Residency: 🇮🇩 Indonesia
Experience
Data Steward
Healthcare Data Cloud Upwork Freelancer 2023 - 2024
A company specializing in healthcare data management. Managed and validated healthcare facility data for cloud-based systems. Ensured high accuracy and completeness in provider records. Collaborated with cross-functional remote teams to maintain data quality. Used spreadsheets and internal tools to organize, clean, and update healthcare datasets.
Customer Service Representative
Local E-commerce Platform 2020 - 2021
An e-commerce platform providing a variety of products and services online. Handled customer inquiries and resolved issues via chat, email, and phone. Maintained high satisfaction scores by actively listening and addressing client concerns. Coordinated with logistics and technical teams to ensure timely issue resolution. Documented interactions and escalated unresolved cases to appropriate departments.
Skills
customer-support
english