azumakpeh

overseeing the daily operations of the it department, oversee installation and maintenance of computer software and hardware for customers, leading a team of it and telecom professionals and providing guidance and support to ensure that they are meeting their goals and objectives, managing the it budget, assess system performance and recommend improvements, provide support and guidance to stakeholders when necessary, oversee data backup and system operations, manage installations, upgrades and configurations of hardware and software, resolve issues escalated by technicians and engineers, ensure data is handled, transferred or processed according to company guidelines, manage contracts with vendors (e.g. development platforms, telecommunication companies, password managers) and software licenses, manage contracts with customers, manage installations, operations and servicing of all it devices, cctv, access control, intercom.

maintaining it systems and servers to ensure they operate effectively and are maintained to a high standard, installation and maintenance of computer software and hardware across all citydia/spar supermarkets, ensure continuous observation and analysis of computer systems workload, diagnose, troubleshoot, and resolve information system issues conferring with all teams impacted as needed, maintain network facilities in individual machines, such as drivers and setting of personal computers as well as printers, interpret and/or discuss information with others which involves terminology or concepts not familiar to people; regularly provide advice and recommend actions involving complex issues and resolving problems within established practices, repair and recovery from hardware or software failures, coordinate and communicate with impacted constituencies, research and recommend innovative and where possible automated approaches for system administration tasks, identifying approaches that leverage company resources and provide economies of scale, support and maintain installation and configuration procedures, respond to and resolve help desk requests providing help and advice to users regarding system functionality, support the configuration and operation of client-based computer operating systems, support the deployment, maintenance, and implementation of a new erp microsoft ax dynamics to operate the store and warehouse, implemented quality controls, metrics, and measures to ensure timely delivery of deliverables, managed escalation and resolution of major service issues, identified, developed, and implemented standard operating procedures. i also created and maintained technical user and troubleshooting guides, ensured it inventory were maintained and updated on regular basis, managed financial aspects of the it department, including purchasing and budgeting, developed and implemented all it policies and procedures to have an adequate support and security, guaranteed proper operation of critical systems that ensure the continuity of the business in the country, 24/7 on call remote and on-site it support for staffs in various branches/stores.

setting up and management of network operation center noc, develop project plans and objectives by reviewing project proposals, tors, and request, conferring with management, supervised the installation of over thirty (30) digital repeaters, ensured the installation, maintenance and logging of over a hundred (100) rural repeater across ghana, ensured proper management and distribution of staff to ensure efficient delivery of kpi’s, determine project responsibilities by identifying project phases and elements; assigning personnel to phases and elements, determine project specifications by designing project scope, customer requirements, and performance standards; completing technical studies; preparing cost estimates, confirm project performance by designing and conducting tests, determine project schedule by studying project plan and specifications; calculating time requirements; sequencing project elements, maintain project schedule through implementation and deployment by monitoring project progress; coordinating activities; resolving problems, control project plan by reviewing design, specifications, and plan and schedule changes; recommending actions, prepare project status reports by collecting, analyzing, and summarizing information and trends, recommending actions, maintaining a safe and clean working environment by enforcing procedures, rules, and regulations, maintain company solutions and reputation by complying with state regulations, contributes to team effort by accomplishing related results as needed; timely and efficiently, conducting and approving technical site surveys, setting up the noc based on clients slas, creating a noc implementation and providing efficient monitoring procedures, managed the technical department of the organization, providing technology support to the organizations unit portfolios as at when required.

played major role in creation and management of commercial and operations department, management of back-office commercial activities in ax dynamics, analyzing data to determine industry and consumer trends regarding the products, sourcing new suppliers and products, identified, developed, and implemented standard operating procedures. i also created and maintained technical user and troubleshooting guides, developing an exit strategy for unsuccessful products, building and driving relationships with key vendors to improve pricing and quality of services, placing appropriate orders to ensure product availability meets demand, management of promotional activities, management of the creation and maintenance of clients’ and suppliers data, ensuring store managers follow laid down procedures with regards to commercial aspects of business, operations of microsoft dynamics ax pos.

monitoring and troubleshooting aia services, monitoring and troubleshooting of veritas clusters, ensuring that services related to brm, aia, asap, crm are all up and running, ensure invoices are billed accurately for services at contracted rates, maintain documentation, monitor, and resolve billing inquiries, disputes, and connection issues related to billing, work with strategic partners to consolidate individual invoices into summary invoices as needed, proactively manage all internal customer requests or inquiries courteously, accurately, and expediently, identified billing discrepancies and collaborated with involved parties to resolve billing disputes, helped to open trouble tickets for various kinds of issues, generated and provided required reports of itemized calls for proper billing to clients, resolving disputes in billing and solving customer complaints, supplying alternate resolutions when the network could not support customer’s telecommunications demands, provided technical solutions to questions concerning troubleshooting and related problems, ensure the mdn’s (mobile directory numbers) are always available for all purposes and are used for such, load and retrieve cdr’s into and from database when required, ensure that customer service representatives adhere to quality standards and proper procedures in correcting errors or problems, developed and implemented all it policies and procedures to have an adequate support and security, guaranteed proper operation of critical systems that ensure the continuity of the business in the country, 24/7 on call remote and on-site it support for staffs in various branches/stores.

submitting reports on the daily transmission and traffic generated to the managing director (md) and chief technical officer (cto), ensuring that all cell sites are in working order and if not, forward the problems to the appropriate people to work on, generating interconnect and average revenue report per user (arpu) reports for the financial team, ensure database is up and running, resolve all database related issues, provide billing details for customers when necessary, aid customer service representatives (csr) when necessary, ensure that users are billed appropriately, in charge of sms mass broadcast, ensure that subscribers with data can access the internet without difficulty.