b4xt3r
Service Desk Analyst
Results-driven IT professional with over 10 years of experience in technical support, customer service, and team leadership.
Proven ability to manage complex projects, resolve critical incidents, and deliver exceptional service within fast-paced environments.
Skilled in ITIL practices, Agile methodologies, and knowledge-centered service (KCS) coaching.
Looking to continue my Learning and Development career in the Tech Ops space.
Experience: 11 years
Yearly salary: $90,000
Hourly rate: $45
Nationality: 🇳🇿 New Zealand
Residency: 🇳🇿 New Zealand
Experience
IT Service Desk Technical Analyst
Genesis Energy 2012 - 2023
Log, resolve, and manage tickets in compliance with Service Level Agreements (SLAs). Collaborate with third-party vendors to ensure timely support and maintain strong relationships. Provide 24/7 on-call support for critical issues. Desktop support for Active Directory, Microsoft Exchange, Microsoft Outlook, Citrix Web Interface/Cloud Services and Genesis Energy specific applications.
Skills
analyst
english