bantenchamp354

Collaborated cross-functionally with IT, developer, and admin to gather requirements, develop the project, conduct UAT, and drive adoption. Centralized visitor data collection into a single platform, eliminating manual miscommunication. Streamlining reception processes. Supported an average of 15 visits/month, covering factory tours for customer, student industrial visits, and executive meetings. Reduced visit coordination time from 2–4 days to 1 day, accelerating approval and preparation cycles. Achieved 80% satisfaction index post-implementation.

Collaborated cross-functionally with IT, developer, and admin to gather requirements, test functionality, and drive adoption. Conducted User Acceptance Testing (UAT) to validate system functionality and gather feedback from end users. Reduced device borrowing time by 15 minutes to 3 minutes per transaction (80% faster) by replacing manual processes with a web-based system. Improved process 100% transparency and accountability, reducing risk of device misplacement through automated tracking and confirmation workflows. Implemented usage reporting for real-time visibility and improved control.

Supported 40+ requests per month for new or change ERP access, streamlined request handling and standardization. Acted as contact between end-users and IT Helpdesk, achieving a 98% resolution SLAs. Planned and scheduled more than 120 Work Orders yearly for CCTV preventive maintenance at plant sites, ensuring smooth surveillance operation. Collaborated with Information Security to 50+ monthly access and security configuration requests. And support quarterly Information Security campaign. Assisted the IT Manager in enforcing IT policies update quarterly. Contributed to project tracking and communication across active IT initiatives through Trello, enabling quicker escalation and reducing project delays by 15%. Prepared and delivered executive-level technical presentations for C-level onboarding.

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