bartolomeo

Success Driven Team Leader with 12+ years of customer service experience in the dynamic and ever changing world of management aboard Cruise Ships. Sharp skills in leadership, teamwork, operations and customer satisfaction. Lead and mentored teams of 6+ people over the years. Fully independent work, no need for supervisor. Dedicated and passionate about people development with high coaching and developing skills. Active listener with superb communication skills, efficient, confident and helpful, able to provide insightful feedback. Experienced in training and coaching roles. Tech-curious with sound knowledge of online tools and systems. Excellent written & verbal communication skills: have a strong command of grammar and spelling. Fluency in English and German (writing and speaking). Able to analyze trends and data for insight, good data analyst skills. Exceeding KPIs aimed at customer satisfaction and revenue - works with deadlines and targets based on KPI and metrics. Build connection and trust with stakeholders, organised, accountable and responsible. Growing personal network through sharing insights with fellow professionals. Interested in connecting or discussing opportunities for collaboration - feel free to reach out.