Marketing and communications professional with hands-on experience in customer service and relationship-platform management, combined with a solid background in internal communications, account management and content creation. Currently responsible for 49% of total commercial service volume at UNISAL (954 of 1,933 conversations over 5 months), with one of the fastest response times on the team, and leads knowledge-base curation and triage logic for the AI assistant integrated into ATOM Chat. Pursuing a Bachelor's in Advertising and Public Relations at UNISAL, with a Marketing Technologist degree from UNIP and a Technical degree in Business Administration from Etec Polivalente de Americana. Advanced English (C2) and intermediate Spanish (B2).
Experience: 4 years
Yearly salary: $50,000
Hourly rate: $30
Nationality: 🇧🇷 Brazil
Residency: 🇧🇷 Brazil
Experience
Internal Communications Assistant
Santista 2025 - 2026
Managed daily internal communication channels (corporate social network, intranet, app, email marketing, physical displays) across three units. Coordinated the 4th edition of the internal Culture Survey, contributing to a record 99% employee participation. Scripted, directed and edited institutional videos in CapCut, including the campaign's main engagement driver.
Account Manager
DMS Marketing & Consultoria 2024 - 2024
Managed a portfolio of approximately 20–25 clients across different sizes and segments. Maintained direct client contact for campaign presentation and approval. Supervised creative materials and briefs, and supported video shoots for social media.
Marketing Analyst
AMXCOM – Marketing and Innovation Hub 2024 - 2025
Managed a portfolio of 12 client groups (17 brands), 110+ posts/month. Coordinated each job's production flow across 5 stages in Operand, from copywriting to client approval. Delivered organic engagement rates of up to 6.64% on campaign carousels for brands including Meta Elétrica and Amplus do Brasil.
Social Media Specialist
AMXCOM – Marketing and Innovation Hub 2024 - 2024
Scheduled daily publications across Operand, Meta Business Suite and Etus. Ran strategic story reposts at 7, 14 and 30-day intervals. Analyzed metrics and prepared reports using Meta Business Suite, Etus, Dashgoo and Reportei.
English Teacher
Wizard by Pearson 2022 - 2024
Taught English to 5 weekly classes, totaling 10 teaching hours per week and around 30 students aged 11 to 14. Developed lesson plans and maintained communication with parents/guardians.
Americana Housing Department
Intern 2021 - 2024
Planned, created and published strategic content for Instagram and Facebook, acting as the main link between the department and residents. Adapted institutional and technical language into accessible public-facing content.
Skills
account-manager
brand-marketing
communication
content-marketing
copywriting
digital-marketing
english-teacher
marketing-strategist
social-media
marketing
english
portuguese
spanish
