bellalien

• Responsible for the HQ-level key accounts in the Western markets, including a top 3 global beauty brand, a luxury skincare brand, and other leading beauty brands. • Initiate and develop 5+ strategic approaches and process frameworks that are intentionally built to be replicable and scalable across multiple brands, strengthening internal capabilities. • Identify data insights to inform customer success strategies, including training and driving robust global rollouts for 20+ countries to boost adoption, engagement, and retention. • Identify and transform clients’ pain points and actual needs specifically across Brand HQ, Greater China, APAC, EMEA, and NA into integrated, sustainable tech or operational solutions with a long-term vision, while partnering with cross-functional teams to enhance product and solution offerings.

• Exceeded the individual sales quota by over 100% in the selected territory in 2023. • Developed 2 pivotal technical enablement workshops and contributed to 5 additional ecosystem-related initiatives, bolstering the strength of VAD and Business Partner businesses. • Pioneered the development of an APAC incubation workshop for the GenAI solution (watsonx), fortifying and delivering the training to the IBM ecosystem and achieving a remarkable 96% satisfaction rate in addressing cutting-edge industry applications.

Top 10 Taiwan Startup (2023) ▎Territory: Financial Services Industry (FSI), Media Industry. • Managed technical requirements for key accounts and oversaw multiple projects simultaneously with PM. • Collaborated with the business unit to maintain client relationships and identify new business opportunities. • Worked with the solutions delivery team to provide technical solutions, including backup and recovery architecture design, disaster recovery (DR) plan, DR drills, cloud cost & resource optimization, cloud monitoring best practices, etc. • Led monthly technical meetings with key accounts to share updates on cloud advancements.