bennymak
Web 3 Customer Support Agent
Dedicated and tech-savvy Web 3 Customer Support Agent with over 5 years of experience in community management, blockchain technology, crypto currency, wallets, exchangers, and P2P platforms. Proficient in social media management across X, Telegram, and Discord, with a proven track record of fostering engaged communities and resolving complex user inquiries. Passionate about advancing decentralized technologies and delivering exceptional support in the Web 3 ecosystem.
Experience: 5 years
Yearly salary: $0
Hourly rate: $30
Nationality: 🇳🇬 Nigeria
Residency: 🇳🇬 Nigeria
Experience
Community Manager
Zipmex 2019 - 2020
Grew a blockchain project’s Discord community from 500 to 5,000 members in 18 months through targeted engagement strategies and AMAs on X. Educated users on crypto currency fundamentals, wallet security, and P2P trading best practices, reducing support queries by 25%. Coordinated with marketing teams to promote token launches and exchanger integrations, driving a 40% increase in platform adoption. Handled crisis management during network outages, maintaining transparency and user trust via real-time updates on social platforms.
Social Media & Support Specialist
Chain Works 2018 - 2019
Managed X, Telegram, and Discord channels for a decentralized exchange, responding to 50+ daily inquiries about trading pairs, wallet connectivity, and KYC processes. Developed FAQs and troubleshooting guides for common Web 3 issues, adopted as standard onboarding material company-wide. Analyzed user feedback to recommend UI/UX improvements, leading to a 20% boost in customer satisfaction scores. Facilitated P2P trading support, guiding users through escrow disputes and transaction verification.
Skills
admin
brand-marketing
communications
content-writer
copywriting
customer-success
customer-support
data-entry
decentralize
digital-marketing
email-marketing
entry level
entry-level
intern
machine-learning
part-time
remote
social-media
writer
english