bernavarro
Customer Service Representative
With a strong Business Analyst approach, specializing in robust contract management optimizing administrative services for a global tech leader. I meticulously collaborate with internal and external stakeholders across the entire contract lifecycle—from intake and drafting to review and execution—playing a pivotal role in agreements between Google and its customers. Highly skilled in processing and analyzing complex user data requests in strict compliance with privacy and legal requirements, ensuring data integrity and operational excellence.
Experience: 5 years
Yearly salary: $60,000
Hourly rate: $30
Nationality: 🇵🇭 Philippines
Residency: 🇵🇭 Philippines
Experience
Business Process Senior Associate
Google Operations Center 2022 - 2025
Ensured data integrity and user privacy by meticulously processing, analyzing, and interpreting complex user data requests, ensuring strict adherence to global privacy regulations and legal mandates. Drove operational excellence through a highly detail-oriented and process-driven approach, consistently delivering high-quality outcomes that align with Google's mission and uphold user data rights. Maintained exemplary professionalism and discretion while managing sensitive information, building trust and safeguarding confidentiality in all stakeholder interactions.
Transaction Processing Specialist
Accenture Inc. 2017 - 2022
Perform data entry and research in various systems and tracking tools. Apply knowledge of processes and related systems to assist in identifying, assessing, and resolving issues/problems. Assess and resolve non-standard and standard issues or problems.
Customer Service Representative
Sitel Inc. 2015 - 2017
Provide functional support for the resolution of customer problems, incidents, issues, requests, and queries. Liaise with other support teams as required to resolve case in a timely manner. Ensure proper documentation, notification, de-escalation and escalation.
Skills
admin
contracting
community-manager
english