bidari07
Customer Support Specialist
Customer Support Specialist with 3+ years of experience providing empathetic and efficient customer service via phone, email, and chat. Proficient in Freshdesk, Jira, and Intercom, with a strong ability to resolve customer concerns effectively. Passionate about improving user experiences through creative problemsolving and collaboration.
Experience: 3 years
Yearly salary: $10,000
Hourly rate: $10
Nationality: 🇮🇩 Indonesia
Residency: 🇮🇩 Indonesia
Experience
Customer Support
HRMLabs 2022 - 2025
- Managed less than 10 customer tickets per day through Freshdesk and Jira, ensuring timely and effective resolutions. - Analyze data trends to identify innovative solutions and improve customer support strategies. - Collaborate with the team to improve service systems and operational efficiency.
Customer Service
Borzo Delivery 2021 - 2022
- Addressed customers courteously using the right methods and problem-solving skills. - Responded to telephone inquiries and complaints from the customer. - Resolved 80% of customer complaints on the first contact.
Skills
admin
communication
customer-success
customer-support
data-entry
jira
work-from-home
english
indonesian
malaysian