bigbull

A customer service company specialized in providing support through various media. Responded to customer inquiries regarding products, pricing, shipping, and returns via live chat. Escalated complex customer issues to relevant teams for further assistance. Troubleshoot and resolved customer complaints, concerns, and issues in a timely and professional manner. Achieved and exceeded performance metrics, including first response time, resolution rate, and customer satisfaction.

Utilized sales forecasting, pipeline management, sales presentations, and negotiations to drive revenue growth. Identified and resolved complex problems, improving operational efficiency and outcomes. Conducted budgeting, forecasting, financial reporting, and cost control to support financial objectives. Demonstrated effective communication with clients, team members, and executives to foster collaboration and achieve goals. Managed inventory, optimized supply chains, ensured quality control, and oversaw logistics operations.

Built and maintained long-lasting relationships with clients through effective Customer Relationship Management. Set and tracked sales performance metrics to ensure consistent achievement of targets. Managed the entire sales cycle, from lead generation to closure, ensuring smooth process execution. Hired, trained, and coached sales teams to achieve and exceed performance targets. Conducted in-depth market analysis to identify trends and assess competitive landscapes. Negotiated favorable deals and contracts to maximize business outcomes.