bilibilibucy

Supervised daily operations across both branches to ensure smooth workflow and compliance with company SOPs. Monitored staff performance, delegated tasks, and provided guidance to ensure targets and deadlines were met. Trained and onboarded new employees on sales systems, product knowledge, customer service, and operational procedures. Oversaw order processing, payment verification, and sales documentation to maintain accuracy and prevent error. Coordinated with partnered brands (EV Motor) on stock allocation, delivery schedules, and order issues. Reviewed daily and monthly sales performance, prepared summary reports, and highlighted key operational insights for management. Handled customer escalations, operational problems, and internal conflicts with timely, practical solutions. Ensured both branches maintained high standards in cleanliness, product display, and customer experience. Acted as the communication bridge between management and branch staff, ensuring clear and consistent instructions. Reviewed sales performance and CRM data to prepare reports and highlight key operational issues or opportunities.

Assisted in planning and promoting travel packages for Langkawi tourism. Managed social media content creation and scheduling to boost brand visibility. Supported customer inquiries and booking processes through online channels. Conducted basic market research to identify tourism trends and customer preferences. Collaborated with the team remotely to ensure smooth coordination of promotional activities.

Promoted and sold OPPO smartphones and accessories, achieving and exceeding monthly sales targets. Delivered product demonstrations and provided in-depth explanations of features to customers. Built and maintained strong customer relationships to encourage repeat business and brand loyalty. Assisted with visual merchandising, ensuring displays met corporate branding standards. Maintained accurate sales records, prepared daily reports, and monitored competitor activities. Supported after-sales service, including warranty claims and customer inquiries. Coordinated with team members and management to execute sales campaigns and promotional events.

Assisted with Maxis telco plans and mobile insurance services. Verified customer information and processed contract signings. Handled cashiering, stock checking, and in-store display maintenance. Participated in Maxis roadshows and public product promotion. Promoted store offerings on social media (basic digital marketing). Gained strong skills in customer engagement, adaptability, and teamwork.