binduk

- Promoted to Production Support QA Lead, owning ServiceNow incident triage, prioritization, and coordination for 50+ monthly incidents, ensuring 95% SLA adherence. - Acted as primary QA contact for production issues, leading client calls, explaining root causes, and validating fixes before deployment, reducing client-reported defects by 25%. - Coordinated with L1 support, developers, and release teams for deployments, performing production sanity testing post-release to maintain 99% system uptime. - Led quarterly indexation activities, managing file validation, error handling, pricing execution, client communication, and SAP handoffs for 500+ client accounts. - Automated selected indexation validation and reporting steps using Python, reducing manual effort by 40% and improving turnaround time by 30%. - Proactively monitored production metrics, incident trends to identify recurring issues, collaborating with engineering teams on preventive fixes that decreased repeat incidents by 35%. - Drove release readiness and rollback risk assessments, ensuring production changes were deployed safely with minimal customer impact in distributed, Web3-like environments.

- Executed functional, regression, smoke, and sanity testing for a live pricing and billing platform supporting 1,000+ enterprise customers, achieving 95% test coverage. - Designed and maintained 200+ manual test cases covering customer cases, pricing logic, validations, and edge scenarios, similar to blockchain transaction validations. - Performed API testing using Postman to validate backend workflows, pricing calculations, and data consistency, identifying defects pre-production. - Implemented lightweight automation using Python to support regression and repetitive validation checks, cutting testing time by 25% per sprint. - Worked closely with developers and product teams during Agile sprints to clarify requirements, validate fixes.

- Tested production-critical financial workflows involving invoice exceptions and open Receivings across QA, UAT, Staging, and Production environments, handling 10,000+ transactions monthly. - Designed and executed 500+ functional and regression test cases covering rule-based auto-resolution, claims, matching logic, and reconciliation scenarios, improving defect detection by 40%. - Performed API testing to validate invoice and receipt ingestion from external systems, identifying data inconsistencies before downstream processing and reducing integration errors by 30%. - Collaborated remotely with engineering and operations teams to reproduce production issues, validate fixes, and prevent regressions, supporting 10+ releases. - Logged, tracked, and triaged high-severity defects in JIRA, maintaining strong traceability across user stories, test cases, and releases, resolving 80% of defects within sprint cycles. - Conducted post-deployment sanity testing to ensure release stability and business continuity, achieving 98% post-release defect-free rate. - Actively contributed QA risk assessment during stand-ups, sprint planning, grooming, and defect triage sessions in Agile environments.