bismatoriq

- Serve as the primary liaison between clients and company divisions, ensuring seamless communication and coordination to achieve customer service excellence. - Analyze, track, and optimize promotional activities, contributing to an 110% increase in engagement and return on investment (ROI). - Identify and up-sell relevant marketing opportunities or programs, achieving an 120% growth in incremental revenue from existing clients. - Cultivate and maintain strong customer relationships while acting as a key point of contact for all client inquiries, resulting in a 70% increase in customer satisfaction scores. - Proactively approach and meet clients to negotiate proposals, successfully closing deals that contribute to a 3% increase in sales figures. - Collect and analyze customer data, including quality objectives and procurement targets, to deliver tailored solutions that enhance company performance and client satisfaction. - Maintain relationships with existing clients and actively pursue new prospects, contributing to a 20% growth in the client base or market share.

Supervised a team of 10+ staff and interns, improving team efficiency by 15%. Successfully integrated operational tools, boosting team adoption rates by 90%. Enhanced ops processes, resulting in a 10% reduction in guest response times. Increased customer satisfaction scores from ~70 to 83/100, achieving two consecutive quarterly bonus targets by KPI. Directed strategies to resolve hosting issues, leading to a 20% improvement in guest retention and repeat bookings.

Processed 500K+ financial records for major clients (Gopay, Danamon, CIMB, OVO), achieving >90% machine learning model accuracy. Collaborated with product and data teams to verify, tag, and generate actionable financial insights from diverse data sources.

Managed $13,000+ budgets, securing partnerships with Antam, Merdeka Copper Gold, and others. Hosted 34 participants across 5 islands for a fully funded 7-day boot camp.