Principal Customer Success Manager
A result-driven seasoned Customer Success Management (CSM) leader with expertise in managing C-suite customer relationships, scaling business growth, and building high-performance CSM practice.
Customer Success 2.0, C-Suite Relationships, Banking and Finance, Payment Technologies, Technology Consulting, Change Management, Blockchain, Smart Contract, Cryptocurrency, Open Source Technologies.
- Helped 110+ Fortune 500 clients, 50+ Finance, do smoother business transformation
- Grew customers engagements revenue by $52+ MM.
- Built, led, and mentored 3 global Customer Success Teams, 11 cross-functional teams
- Improved renewal and upsell business with a 92% renewal rate and 164% revenue growth
- Established data-driven CSM Practices for measurable customer outcomes & early churn identification
- Build new strategic business growth models, including new partnerships
- Created and grew 3 strong market-leading products recognized by Gartner, Ovum, HfS, and IDC
- 3 Patents (Granted Patent numbers: US8819642, US9251046, US10482006)
- Blockchain Certification (Smart Contracts, Hyperledger, DeFi, Cryptocurrencies) and Banking Use Cases
Experience: 11 years
Yearly salary: $250,000
Hourly rate: $125
Nationality: 🇺🇸 United States
Residency: 🇺🇸 United States
|2021 - 2022||Principal Customer Success Manager||Armory|
|2006 - 2018||Senior Customer Success Manager||Cognizant|
|2019 - 2019||DevSevOps Consultant||Aqua Security|
|2019 - 2020||Technical Account Manager||Accenture: Strategy & Consulting|
|2018 - 2019||Customer Success Manager||Eggplant|