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Principal Customer Success Manager
A result-driven seasoned Customer Success Management (CSM) leader with expertise in managing C-suite customer relationships, scaling business growth, and building high-performance CSM practice.
CORE COMPETENCIES:
Customer Success 2.0, C-Suite Relationships, Banking and Finance, Payment Technologies, Technology Consulting, Change Management, Blockchain, Smart Contract, Cryptocurrency, Open Source Technologies.
KEY ACCOMPLISHMENTS:
- Helped 110+ Fortune 500 clients, 50+ Finance, do smoother business transformation
- Grew customers engagements revenue by $52+ MM.
- Built, led, and mentored 3 global Customer Success Teams, 11 cross-functional teams
- Improved renewal and upsell business with a 92% renewal rate and 164% revenue growth
- Established data-driven CSM Practices for measurable customer outcomes & early churn identification
- Build new strategic business growth models, including new partnerships
- Created and grew 3 strong market-leading products recognized by Gartner, Ovum, HfS, and IDC
- 3 Patents (Granted Patent numbers: US8819642, US9251046, US10482006)
- Blockchain Certification (Smart Contracts, Hyperledger, DeFi, Cryptocurrencies) and Banking Use Cases
Experience: 11 years
Yearly salary: $250,000
Hourly rate: $125
Nationality: 🇺🇸 United States
Residency: 🇺🇸 United States
Experience:
| Period | Title | Company |
|---|---|---|
| 2021 - 2022 | Principal Customer Success Manager | Armory |
| 2006 - 2018 | Senior Customer Success Manager | Cognizant |
| 2019 - 2019 | DevSevOps Consultant | Aqua Security |
| 2019 - 2020 | Technical Account Manager | Accenture: Strategy & Consulting |
| 2018 - 2019 | Customer Success Manager | Eggplant |
Skills:
account-manager
ai
blockchain
business-development
crypto
customer-support
devops
javascript
open-source
partnership
product-manager
project-manager
python
saas
sales
sales-engineer
salesforce
smart-contract
english